Customer Care & Data Entry
AIDC's expert staff process orders and handle inquiries for every market channel, so your customers reach knowledgeable people and every order is entered accurately, whatever its type or format.
Orders and inquiries for every channel
- Order processing and customer inquiries for B2C, B2B, wholesale, retail and specialty channels
- All order types, including regular, complimentary, stock transfer, backorder, subscription, standing order, continuity, drop ship, exam and course adoption
- All formats, including physical, print, digital, PDF, ePub and links with online content hosts
Memberships, subscriptions and events
- Membership services and management
- Meeting registrations
- Highly flexible earned and deferred subscription options
Growing your sales
- Cross-selling and upselling
- Highly flexible pricing and discount structures
Frequently asked questions
Which order types can AIDC's customer care team process?
All of them: regular, complimentary, stock transfer, backorder, subscription, standing order, continuity, drop ship, exam and course adoption orders.
Can AIDC manage memberships and subscriptions?
Yes. We provide membership services and management, meeting registrations, and flexible earned and deferred subscription options.
Related services
AR & Collections
Outsourced accounts receivable: invoicing, EDI 810, cash with order, payment application, dunning and daily deposit reconciliation. PCI-DSS certified.
Ecommerce Order Fulfillment
Ecommerce fulfillment from Vermont: Shopify, Etsy, CIN7 and QuickBooks integrations, pick, pack and ship, real-time tracking and returns for B2C and B2B orders.
Data Management & Reporting
Nightly reconciliation and a secure web portal to query customers, sales, inventory, AR and WIP, with daily, weekly, monthly and ad hoc reports.
Tell us what you need fulfilled
Share your order volumes, products and sales channels, and our team will get back to you with a tailored proposal.