Dedicated Customer Teams

Global Distribution Partner
To Prestigious Clients Since 1986!


Customer Care &
Data Entry

  • expert staff process orders and handle inquiries for all market channels, including B2C, B2B, wholesale, retail, specialty
  • all order types available, including regular, complimentary, stock transfer, backorder, subscription, standing order, continuity, drop ship, exam, course adoption
  • all formats available, including physical, print, digital, PDF, ePub, links with online content hosts
  • membership services and management, meeting registrations cross-selling & upselling
  • cross-selling & upselling
  • highly flexible pricing and discount structures
  • highly flexible earned and deferred subscription options

AR & Collections

  • CWO and payment applications
  • dunning services including print, electronic, email, phone, efax
  • daily batch deposit reconciliation
  • electronic & print invoices, EDI 810, credit memos, statements, reprints
  • PCI-DSS Certified for secure credit card processing

IT & Computer

  • API integration development including Shopify, Etsy, CIN7, QB, and many more
  • ONIX Metadata loads
  • Electronic content hosting and distribution
  • Intervals online ticketing system
  • Pentaho Business Intelligence tool
  • SFTP/EDI Certification and
  • In-house website & ecommerce development & hosting
  • 3rd party hosted website integration
  • Printer or manufacturer file generation

Warehousing &

  • 76,000SF facility conveniently located minutes from BTV international airport and all carrier hubs
  • all distribution services available including receiving, secure storage, inventory management, pick, pack, ship, collate, decollate, shrink-wrap, returns, refurbishment
  • integrated packing line captures scanned contents of every shipment
  • integrated manifest provides instant order status update, tracking, shipping confirmation
  • lot number and expiration date tracking
  • letter shop
  • local POD partner
  • local mail house partner, CASS, NCOA

Data Management &

  • Nightly reconciliation and posting routines
  • Secure web portal to query customers, sales, inventory, AR, WIP, and daily, weekly, monthly and ad hoc reports library