Customer Service

All customer orders, inquiries and problems receive same day-processing by our world-class customer service team comprised of multi-lingual operators. Service coverage hours, messaging, and allocation of agents are fully customizable. Order fulfillment is provided for wholesale, retail, direct, and specialty markets.

  • Special orders: subscription program, continuity and standing order programs, membership enrollment, meeting registration, journals, computer products, links with online content hosts, exam copy and course adoption tracking, fax service, EDI and Internet ordering.
  • Enthusiastic telephone cross-selling and upselling of your products.
  • Quality Control Officer ensuring compliance with your processing standards.
  • Computer-based training programs on client-specific products and policies, with integrated testing.